Your Statutory Warranty Rights

This page provides an overview of your statutory warranty rights, as well as the seller’s statutory liability for the lack of conformity of the products under European Union law, specifically based on the Sale of Goods Directive (Directive (EU) 2019/771).

Please be aware that national laws may have additional rules. This summary does not replace or reflect the full scope of rights available in your country.

What are statutory warranty rights?

Statutory warranty rights are the rights you are entitled to under applicable European Union and national laws if the products you purchase lack conformity. Please note that national laws may use different terminology. For the avoidance of doubt, statutory warranty rights refer to the rights provided by European Union and national laws, and not to any commercial or other additional warranty offered voluntarily by the seller or a third party.

What does “lack of conformity” mean?

Products are considered to be in conformity if, at the time of delivery and where applicable, they meet both the subjective and objective requirements set out below.

Products meet the subjective requirements if:

(i) they comply with the description, type, quantity and quality, and possess the functionality, compatibility, interoperability and other features, as agreed in the sales contract;

(ii) they are fit for any particular purpose for which you require them and which you informed the seller no later than the placing of your order, and which the seller has accepted;

(iii) they are delivered with all accessories and instructions, including on installation, as agreed in the sales contract; and

(iv) for products with digital elements, they are updated as agreed in the sales contract;

Products meet the objective requirements if:

(i) they are fit for the purposes for which products of the same type are normally used, taking into account any applicable European Union and national laws, technical standards, or, in the absence of such technical standards, applicable sector-specific industry codes of conduct;

(ii) they are of the quality and correspond to the description of a sample or model the seller made available to you before placing the order;

(iii) they are delivered along with the accessories, including packaging, installation instructions or other instructions, as you may reasonably expect to receive;

(iv) they are of the quantity and possess the qualities and other features, including durability, functionality, compatibility and security, that are normal for products of the same type and that you may reasonably expect, taking into account the nature of the products and any public statement made by or on behalf of the seller, or other parties in the previous transaction chain, including the producer, particularly in advertising or on labelling; and

(v) in the case of products with digital elements, you are informed of and provided with updates, including security updates, that are necessary to keep those products in conformity for the period of time in accordance with applicable laws.

Any lack of conformity resulting from incorrect installation of the products is also considered a lack of conformity if:

(i) the installation forms part of the sales contract and was carried out by the seller or under the seller's responsibility; or

(ii) the installation, intended to be carried out by you, was done by you and incorrect installation was due to shortcomings in the installation instructions provided by the seller or, in the case of products with digital elements, provided by the seller or by the supplier of the digital content or digital service.

What are the exceptions?

There is no lack of conformity if, at the time of placing your order, you were specifically informed that a particular characteristic of the products deviated from the conformity requirements and you expressly and separately accepted that deviation.

In the case of products with digital elements, the seller is not liable for any lack of conformity resulting solely from your failure to install updates within a reasonable time, provided that:

(i) the seller informed you about the availability of the update and the consequences of not installing it, and

(ii) the failure to install the update correctly was not due to shortcomings in the installation instructions provided by the seller.

Who is responsible for the lack of conformity?

The seller who sold you the product is responsible for any lack of conformity which exists at the time of delivery, including for products with digital elements, and which becomes apparent within the period provided by applicable European Union and national laws.

How long do my statutory warranty rights last?

Your statutory warranty rights cover any lack of conformity which exists at the time when the products were delivered and which becomes apparent within a minimum of two years upon delivery in accordance with applicable European Union and national laws.

Who has to prove the lack of conformity?

If a defect becomes apparent within one year from the date of delivery (or within any other period prescribed by applicable European Union national laws, for example, in Poland, where the period is two years), it is legally assumed that the defect existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of products or with the nature of the lack of conformity.

In the case of goods with digital elements, where the supply is continuous over a period, the burden of proof for conformity is on the seller in relation to any non-conformity which becomes apparent during:

(i) two years from the time when the products are delivered, where the supply of digital content or service is continuous or over a period of time less than two years; and

(ii) the time the digital content or service is to be supplied, where the supply is continuous or over a period of time more than two years.

What can I ask for if there is a lack of conformity?

In the event of a lack of conformity, you have the right to have the products brought into conformity (by repair or replacement, where applicable), or to receive a proportionate reduction in the price, or to terminate the sales contract.

You may choose between repair and replacement, unless the remedy chosen would be impossible or, compared to the other remedy, would impose costs on the seller that would be disproportionate, taking into account all circumstances, including:

(i) the value the products would have if there were no lack of conformity;

(ii) the significance of the lack of conformity; and

(iii) whether the alternative remedy could be provided without significant inconvenience to you.

You may be entitled to either a proportionate price reduction or the termination of the sales contract, if:

(i) repair or replacement is impossible or disproportionate;

(ii) the seller has not completed repair or replacement in accordance with applicable laws, or has refused to bring the products into conformity;

(iii) the lack of conformity persists despite the seller’s attempt to repair or replace;

(iv) the lack of conformity is of such a serious nature that an immediate price reduction or termination is justified; or

(v) the seller has declared, or it is clear from the circumstances to infer that the seller will not repair or replace within a reasonable time or without significant inconvenience to you.

You are not entitled to termination if the lack of conformity is minor. If the lack of conformity relates to only some of the products delivered and there is a valid ground for termination of the sales contract, you may terminate the sales contract in part only in relation to those products, and also in relation to any other conforming products which you purchased together with the non-conforming products if you cannot reasonably be expected to accept to keep only the conforming products.

How can I exercise my statutory warranty rights?

You may exercise your statutory warranty rights by contacting the seller from whom you purchased the product, as identified on the product listing page directly, or by contacting our customer service without prejudice to the seller’s sole liability.