Hi, how can we help you?
Hi, how can we help you?
Customer support records
All help topics
Recommended topics
Order issues
Shipping & delivery
Return & refund
Product & stock
Managing my account
Payment & promos
Your security
Policies & others
Request an itemAll help topics
The seller will typically finish reviewing the shipping status of the items in your cancellation request within 24 hours. It may take longer for some items.
If the seller does not respond within 24 hours, Temu will automatically start processing your refund. You can also click 'Urge the seller' if you wish for your request to be handled more quickly.
Still can't solve the problem?